Alexander & Co Service commitment

To be effective, we believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity. As a result we only work with clients who share our belief in the importance of these four factors.

In practice that means that we will always do everything in our power to:

• Get to know you and your business so that we are in a position to offer you relevant proactive advice
• Keep you fully informed about what’s happening on your affairs, and complete every task on or ahead of time - so that you never have to chase us
• Operate on the principle that a problem isn’t solved, or a piece of work finished, until you are 100% delighted
• Reply to every telephone message within two hours of your call
• Respond to every letter and email on the same day we receive it
• Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us
• Refer our contacts to you where we believe they could benefit from your products and services
• Always be on the lookout for new ideas that could help you to build an even more successful business and achieve your business goals
• And do what we say we are going to do, when we say we are going to do it